Return and Cancellation Policy

Return and Cancellation Policy

Welcome to House of Silk! We strive to ensure your satisfaction with every purchase. Our return and cancellation policy is designed to be clear, convenient, and compliant with Australian e-commerce regulations, as well as Google Ads and Google Merchant Center policies.

14-Day Return Policy

We offer a 14-day return policy from the date of delivery, allowing you ample time to initiate a return if necessary. This policy applies to all items purchased from www.homeofsilk.com.

Eligibility for a Return

To be eligible for a return, please ensure that:

  • The item is in its original condition, unused, and unworn.
  • All original tags, labels, and packaging are intact.
  • Proof of purchase, such as a receipt or order confirmation, is provided.
  • The item is not part of a non-returnable category, such as perishable goods, custom orders, or hygiene-related products.

Initiating a Return

To start a return, please contact our dedicated customer support team at support@homeofsilk.com. Once your return request is approved, we will provide you with detailed instructions on how and where to return the item. Please note that returns without prior approval will not be accepted.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. Original shipping costs are not refunded unless the item was defective or an error was made in the order.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 14 days of delivery. We will provide a return or replacement at no additional cost. Please include photos of the defect or damage when initiating the return.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for the original item and placing a new order for the desired item.

Cancellations

If you need to cancel an order, please contact us promptly. You can reach our customer support team at support@homeofsilk.com. Orders cannot be canceled once they have been shipped, but you may return the item following our return policy.

Business Hours

Our customer support team is available to assist you from 9 AM to 5 PM AEST, Monday to Friday. For any inquiries or assistance, please feel free to reach out to us through our Contact Us page.

Ordering Process

Ordering from House of Silk is simple:

  1. Add your desired items to the cart.
  2. Proceed to checkout and provide delivery details.
  3. Complete the payment process.
  4. Once payment is confirmed, your order will be processed, and an order confirmation will be sent to your email.

No Minimum Order Value

We do not impose a minimum order value requirement, ensuring a hassle-free shopping experience for our customers.

Contact Information

For further assistance or inquiries, please contact us:

Thank you for choosing House of Silk – your satisfaction is our priority.